Shipping and insuring of your gemstones, jewellery and diamonds
For all purchases by mail order, shipping of gemstones and jewellery is provided by our company. Declared value postage, is also at our expense for all purchases over €1,000 inclusive of tax. For amounts below this, a participation of €90 will be at your expense and will be included on the invoice.
Your order will be taken into account at the latest 48 hours after you have sent the order. A confirmation email will then be sent to you. The diamond or piece of jewellery will be provided in a sealed package.
If you need to return your stone of jewellery :
All shipments of jewellery, diamonds and gemstones are covered by a 15-day money back guarantee. If for any reason you are not entirely satisfied with your stone or ring, simply call our customer service department within 7 days following receipt of the package.
Before returning the diamond or jewellery, you will receive an RMA (Return Merchandise Authorisation) from our customer service department. In this case, specific packaging will be sent to you.